With a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager– Corporate IT -Compute Management Division
This role lies with Genpact Corporate IT -Compute Management Division. You will be responsible for supporting corporate Compute operations 24X7 for internal IT. You will be working actively on the operational issues along with internal/external partners to recover the failure of the system (proactive/reactive). You will have tremendous opportunities to learn in one of the biggest Compute groups in the industry.
Responsibilities
. Work as a Technical analyst
. Project technical/functional documentation
. Working both independently and in team-oriented collaborative environment.
. Individual award for on time delivery and meeting Expectations
. Knowledge of Scrum/Waterfall and basic agile methodology
. knowledge of SDLC
. Responsible for application development / operational work
. Develop all project related documentation.
. Knowledge of manual testing
. Engage closely with end users and understand their requirements, pain-points & expectations.
. Identify available tools that meet the proposed requirements, do a Gap Analysis between the as-is process and the to-be process.
. Work order / Incident management
. Audit readiness
. Operational excellence
. Maintain SLAs/KPIs
. Facilitate business change management processes and adoption by employing various means. Help to simplify operations and plan improvements.
Technical Skills
. Understanding of tool configurations & app development
. Exposure of cloud/low code development platform (e.g., Service Now, Microsoft Power Platform)
. Understanding of project documentation
. Technical skills including SaaS, PaaS
. Excellent communication, Data Analysis & presentation skills
. Experience with Microsoft suite (e.g., Excel, PPT, Word & Teams etc.)
. SaaS Platform Technical Analyst
. Understanding of SDLC, Change Management Processes, project methodologies.
Qualifications we seek in you!
Minimum qualifications
. BE/B Tech /MBA-IT with Experience on enterprise projects/applications
. Hands-on experience on as technical analyst & Ops excellence
. Thorough understanding and experience of project documentation, change management processes.
. Proven track record of successful implementations and strong business relationship
. Ability to take high level directions/ideas and turn these into the required deliverables with the minimum guidance.
. Strong verbal and written English communication.
. Understanding and experience of a project /Application Ops life cycle
. Experience of the corporate processes and understanding of various automation tools/products in the industry
Preferred qualifications
. Exposure to Cloud (SAAS, PAAS & IAAS), mobility, Analytics other latest technologies & concepts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
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