Genpact Hiring For Assistant Manager – IT Capacity Management at Gurgaon / Gurugram Full Time

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Inviting applications for the role of Assistant Manager, IT Capacity Management

In this role, you should possess good relationship management skills with colleagues, seniors & leads

Your role requires decent verbal and written communication capabilities

You will need problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve

You should be an Individual contributor and a team player

You should possess good hold in reporting logics for KPI&rsquos / process metric from Configuration Management perspective with a good hand in MS Excel based reporting & Power Point

You need to have an Exposure to Service Modelling CMDB framework & should be well versed with working on ITSM ticketing platform (Remedy / Service Now etc.)
Responsibilities

. Train the IT staff in adopting formal Capacity Management practices.

. Ensures that there is sufficient capacity to meet service level targets

. Keeps IT management informed about capacity needs

. Provides capacity requirements for new or modified IT services 2

. Maintains an overall understanding of current service capacity and trends

. Ensures that performance testing is carried out on new and modified IT services

. Works to proactively provide sufficient IT capacity

. Produces and maintains a Capacity Plan

. Ensures that capacity-related incidents and problems are addressed

. Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)

. Assesses the capacity impact of new change requests

. Participates on the Change Advisory Board (CAB) as needed

. Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls

. Carries out the Process Manager responsibilities for the Capacity Management process

. Report of achievement of targets and identify any actions required

. Ensures that services and components meet and continue to meet all agreed performance targets and service levels.

Qualifications we seek in you!

Minimum Qualifications
. Bachelor’s degree in Commerce / Computer Science / equivalent with 3-4 years of work experience

. Awareness / exposure of holistic level IT Infrastructure setup

. Relevant experience in core IT Service Management (Incident / Change / Problem Mgmt)

Preferred qualifications

. Tech Certifications like MCSE/CCNA would be an added advantage . ITIL v3 / v4 Foundation certified
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.