With a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager – IT OPS Governance
In this role, you will be responsible for analyzing the gaps and repeated failure at network operations. You will be working actively on the operational issues along with internal / external stakeholders to do assessment, drive efficiency, eliminate problems, improve IT uptime and business experience.
You will work on Incident Management, Problem Management, Change Management for each incidents/tickets and need to ensure the high uptime to the business.
Your role will require to work on various current/upcoming technologies to support business needs.
Responsibilities
. The candidate should have deep understanding of IT Ops governance
. Identify improvement opportunities & Drive efficiency
. The candidate should be holding relevant experience of supporting Network Operations and Security – On Prem and Cloud Infra
. Participate on Bridge calls with other verticals for joint troubleshooting
. Playing key role driving project related to network automation.
. Identifying open risk in the production network and provide input for mitigation
. Preparing workflows, define process and guidelines.
. Must have worked on large scale infra.
. Candidate must have worked/handled the IT projects
. The candidate should hold very rich experience in Network Monitoring application and security analytics Tools, well versed with Excel , Power BI knowledge would be added advantage.
. Candidate must have worked on the products like Cisco, Palo Alto, Nexus, UCS
. Candidate should be very strong in written & oral communication.
Qualifications we seek in you! Minimum qualifications.
. Graduate in engineering/IT
Preferred qualifications
. CCNA
. CCNP
. PCNSA
. ITIL
. Green Belt
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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