With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of BA, Warranty Analyst
Responsibilities
. Adjudicate pay or deny the claim received.
. Oversee & ensure warranty support on pre- & post-contractual warranty administration & management, terms & conditions of the contract, & management of claims.
. Manage ageing claims with regular follow-ups with the end customer/client for the smooth closure of the claim.
. Identify the root cause of the failure of claimed parts and pay the credit accordingly.
. Good understanding in service bulletins.
. Ensure process KPI are maintained- TAT, Accuracy
. Provide support to IT team for the enhancement of the warranty portal.
. Customer relationship management through conducting periodic reviews.
. Prepared weekly and quarterly open/closed warranty claims showing the activities of all warranty claims paid to streamline the process and minimize delays.
. Performed Quality Audit for the team.
. Take ownership for new initiatives and analytics
Qualifications we seek in you!
Minimum qualifications
. Bachelor or Master in any disciple
. Good Communication skill and Proficiency in MS Excel.
. Analytical and problem solving skills.
. Decision making skills.
. Excellent interpersonal skills
Preferred qualifications
. Prior Aviation experience
. Analytical Mind, Reasoning skills, Proactive, Self-Starter, Ability to work with larger team, Work under Pressure
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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