Genpact Looking for Consultant – Wintel Desktop support L2 at Noida, Uttar Pradesh Full Time

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here! Come, be a part of our exciting journey!

Are you the one we are looking for?

Job title:Windows Desktop Engineer

Reports to:WDE Track Lead

Location:Noida, India

Job purpose

The purpose of this job is to design, support and maintain infrastructure involved in:

Windows desktops, laptops, and VMs

Remote access

Main Responsibilities

Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA

Manage and complete assigned projects

Provide status reports on managed system

Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.

Must be willing to handle varying shifts – primarily night shift.

Provide support of Citrix remote access environment including off-hours maintenance

Manage Active Directory settings as they apply to the systems managed by the department

Support distribution of software using Altiris

Support patching of workstations, desktops and virtual workstations.

Support file and print services for end users

Support building cameras and management systems in several US sites

Support Appsense environment for workstations and Citrix

Support Antivirus and DLP systems

Qualifications

Graduate in Technology with Computers or IT stream

OR

Graduate any stream with course in Computers or IT stream

Skills

Required Skills:
Strong Analytical and problem solving skills

Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems

Strong written and verbal communication skills.

Capability to coordinate and execute projects assigned

Experience with batch scripting, VB and Powershell as it relates to software implementation and workstation management

Experience supporting Citrix XenApp 6.5 an higher

Ability to update and support Symantec Antirius, Lumension, Appesnse

Preferred/Desired Skills:
Ability to create and update reports in Crystal Reports

Experience working with IP camera systems

Performance Goals

Meet defined SLAs and KPIs for projects.

Close tickets to client satisfaction within SLA

Complete projects on time

Always seek ways to improve

Specific Features of the activity

Resource is required to work from Noida, India

Resource should be open to work in US shifts.

Resource should be keen to learn newer things related to technology and domain

Resource should be energetic and passionate to drive results for business needs and personal growth in the area of technology and/domain knowledge

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

JobConsultant

Primary LocationIndia-Noida

Education LevelBachelor’s / Graduation / Equivalent

Job PostingJul 29, 2022, 5:32:52 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time