Inviting applications for the role of Lead Consultant – IT Senior Engineer – Messaging and Communities
Are you the one that we are looking for?
Messaging and Communities team is seeking a knowledgeable and talented Senior Engineer to provide technical expertise and support/enhancement of our Messaging and Communities solutions. Core environments we support include Slack, MS Teams and Skype for Business (on-premise).
This senior Engineer will also collaborate with other client information technology teams such as Identity, Information Management and Hosting to ensure alignment with client’s overall IT architecture plan.
Roles and Responsibilities
Supporting and administering Slack, MS Teams and Skype for Business.
Driving and administering changes and solutions, to provide the best experience for our users
Identifying and supporting opportunities to implement automation capabilities to reduce manual work and human error
Working within an agile environment to drive incremental improvements across all our messaging solutions
Supporting other areas of client Digital Collaboration team as needed
Majority part of the role will be “engineering” in an agile environment, rolling out new features/enhancements
L3/L4 ticket management
Qualifications we seek in you!
What are the minimum prior qualifications to be an applicant for this role:
Strong comprehensive problem-solving skills to identify and solve issues quickly
Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand
Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency
Strong analytical skills, detail-oriented, and quality-minded
Exceptional verbal and written communication and presentation skills
Mandatory qualifications – In addition to above
Deep understanding of Slack, MS Teams, Skype for Business and O365 in general
Slack and MS Teams administrative skills
Skype for Business Prem management
Extensive knowledge of administering and supporting messaging solutions within an enterprise environment
Experience with collaborating in complex IT environments to provide high levels of support
Experience migrating users, messaging history to new platforms
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobLead Consultant
Primary LocationIndia-Gurugram
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 1, 2022, 4:27:43 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time