Genpact Looking for Management Trainee – Chatbot Operation Engineer – Corporate IT at Gurgaon, Haryana Full Time

cWith a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Management Trainee -Chatbot Operation Engineer, Corporate IT

In this role you will be responsible for collaborating with cross functional teams to drive People Function’s digital transformation journey globally and will be focused on our Conversational Artificial Intelligence product (Chatbot). Knowledge of Software Development Lifecycle methodologies and market trends pertaining to Chatbot and overall industry to provide new upcoming use cases. Understanding of business requirement/queries and should be able to design, test and deploy the solution via the Chabot independently based on the driving factors such as user experience, user queries, IT critical processes / non-functional requirements and functional requirements. Develop detailed documentation.

Design the overall Chatbot use case for different IT scenarios by leveraging capabilities of Bot Platforms to support IT in the best possible way.

Are you the one we are looking for!

Responsibilities

• Experience in Chatbot Operations / Management
• Proven experience of Corpus/QnAs Creation with knowledge of Natural Language Understanding.
• Design the Chatbot Use cases pertaining to different IT functions of Genpact.
• Set up process, services, and tools around Chatbot Creation & Testing
• Be the point of contact for assigned functional teams to make sure their content is up-to date and relevant on the Chat Bot by analyzing reports and gathering feedback (primary and secondary)
• Analyze and understand business requirement/queries and design, test and deploy the solution via the Chabot, periodically collaborating with global teams (ServiceNow, Kore.ai)
• Identifying possible interventions or business needs that may be resolved via a digital intervention.
• Working on updating of the corpus of Database of answers for conversational AI chatbot
• Continuously reviewing and identifying areas of improvement for successful responses of chatbot
• Publishing reports on the various aspects of chatbot

Qualifications we seek in you!

Minimum Qualifications

• Hands on experience of ServiceNow, IBM Watson, Kore.ai platform including Regular Expressions, JSON, handling entities, intents, dialog, context variables etc.
• Hands on experience of any other bot platforms like Google Dialogflow, Amazon Alexa, Google Home, Microsoft LUIS etc.
• Knowledge of Software Development Lifecycle Methodologies.
• Should have basic knowledge of AI, Chabot, other cognitive tools and market trend of AI
• Should be excellent in excel, PowerPoint and other office tools.
• Should have technical inclination to new technologies, especially AI.
• B.E/B.Tech. /MCA Degree.

Preferred qualifications

• Customer-service oriented with a problem-solving attitude
• Excellent written, verbal and communications skills
• Graduate, preferred in IT stream
• Should be able to deliver on Tight timelines and Demonstrate success & achievement orientation.
• Should be excellent in coordination
• Exceptionally high motivational levels and needs to be a self-starter.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobManagement Trainee

Primary LocationIndia-Gurugram

Education LevelBachelor’s / Graduation / Equivalent

Job PostingMay 26, 2023, 4:49:34 AM

Unposting DateOngoing

Master Skills ListCorporate

Job CategoryFull Time