GENPACT Looking for Process Associate L1 Service desk at Hyderabad, Telangana Full Time

Process Associate – L1 Service desk

Function: Operations

Hyderabad, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate – L1 Service desk

Responsibilities

Level 1 support Strong customer service orientation Need to be flexible with both Voice & Non Voice Support Demonstrated ability to handle multiple tasks with little to no forewarning Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events

Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively

Document & add new issues/solutions to Knowledge Management Repository

Use of soft skills – Listen, Empathy, Courtesy etc.

Utilize professional techniques to retain & delight customers.

Provide quality service & resolve concerns efficiently & professionally

Above all, take full ownership of the Incident from Creation to Closure

Minimum qualifications Graduate in any stream

Preferred: Good communication skills Need to be flexible in working from Office

Should have understanding of below Technical Skills:
Basic Networking

Win NT/2000

MS Office 2007, 2010

IE6 & IE8

OS – WinXP, Win7, Win 10

Outlook 2007, 2010, 2016

PC/Laptop/Handheld/Printers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate Primary LocationIndia-Hyderabad Education LevelBachelor’s / Graduation / Equivalent Job PostingOct 4, 2021, 8:30:02 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

Job Detail

Job Id

JD2150538

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Hyderabad, Telangana, India

Education

Not mentioned

Experience

Year