Genpact Looking for Technical Associate – L1 Service desk & Floor Support at Hyderabad, Telangana Full Time

Hyderabad, India

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here! Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Technical Associate – L1 Service desk & Floor Support.

Responsibilities

Level 1 support

Strong customer service orientation

Need to be flexible with both Voice & Non Voice Support

Demonstrated ability to handle multiple tasks with little to no forewarning

Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events

Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively

Document & add new issues/solutions to Knowledge Management Repository

Use of soft skills – Listen, Empathy, Courtesy etc.

Utilize professional techniques to retain & delight customers.

Provide quality service & resolve concerns efficiently & professionally

Above all, take full ownership of the Incident from Creation to Closure

Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.

Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.

Installation of end points to be done as per organization Hardening guidelines through MDT setup.

Installation, Transfer and removal of business specific applications and their upgrades.

Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.

Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)

Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.

Provide Hands and Feet support to other IT Teams for any scheduled activities.

Coordination with Vendor Partner for any issues for warranty and other escalations.

Installation, troubleshooting of equipment in data center, mux and hub room. This may include physically upgrading internal system components (CPU, RAM, HBA, memory hard drives, fibre cables, copper, and more.

Minimum qualifications

Graduate in any stream

Preferred:
Good communication skills

Need to be flexible in working from Office

Should have understanding of below Technical Skills:
Basic Networking

Win NT/2000

MS Office 2007, 2010

IE6 & IE8

OS – WinXP, Win7, Win 10

Outlook 2007, 2010, 2016

PC/Laptop/Handheld/Printers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobTechnical Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor’s / Graduation / Equivalent

Job PostingJun 2, 2023, 4:34:40 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time