Welcome to the relentless pursuit of better.
Inviting applications for the role of Technical Associate, Service Desk L1
Responsibilities
Handle the issues/request reported through various ticketing tool within agreed SLA’s.
Update Log notes in ticketing tool.
Should handle Voice and Non-Voicetickets simultaneously.
Troubleshooting issues related to MDM, OS, Standard Office Suiteand Browsers.
First level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
Trouble shooting issues related to business specific applications.
Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
Knowledge Management – Ensure the Knowledge Articles are used on all issues.
Provide Hands and Feet support to other IT Teams for any scheduled activities.
Minimum qualifications
Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
Strong domain knowledge and technical orientation.
Knowledge of OS, MDMand Office Issues.
Preferred qualifications
Customer Service and Problem-Solving attitude.
Good communications skills in English.
Should be able to deliver on tight timelines.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobTechnical Associate
Primary LocationIndia-Hyderabad
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingSep 20, 2023, 2:34:43 AM
Unposting DateOngoing
Master Skills ListConsulting
Job CategoryFull Time
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