Get Set Execute Looking for Service Desk Support – TIS L2 at Thane, Maharashtra Full Time

Requirement:

• Minimum 1 – 5 years of experience of into Service Desk Support
• Excellent English communication skills (8/10)
• TIS Service Desk-L2, (Mandatory)
• Must have handled issues independently and suggest/ implement services improvements plans
• Should be able to identify and highlight scope of automation to lead or Manager
• Must have experience into resolving hardware related issues and technical support
• Excellent Technical skills . Immediate joiner will be preferable.

About Process:

• As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24×7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels
• Perform Service Requests based on Standard Operating Procedures
• Work on scheduled tasks as part of Change Management
• During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
• Acts as the routine contact point, receiving and handling requests for support
• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate
• Escalates complex or unresolved incidents.
• Systematically interprets user problems and identifies solutions and possible side effects
• Uses experience to address user problems and interrogates database for potential solutions
• Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints
• Uses experience to address user problems and interrogates database for potential solutions

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 – ₹600,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Language:

• Fluent English (Required)

Speak with the employer
+91 90049 84205