Gigmos Solutions Pvt. Ltd. Looking for Technical Support Engineer – O365 at Delhi, Delhi Full Time

Fill this form and Apply – https://forms.gle/WT8gFACjbdrBhTWC8

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Roles and Responsibilities

• This role is to provide Microsoft 0365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
• You will be responsible for handling escalation calls and resolving tickets as per SLA.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues.
• Prioritize and manage several open issues at one time.

Desired candidate profile :

• We are looking for candidates who are having experience in Microsoft Process or office 365 domain.
• Candidates with good experience as technical support engineer can also apply for this role.
• You should have excellent written and verbal communication skills and should have
• ability to present clearly and adapt communication style depending on the particular situation and should be willing to work in night shifts.
• You should have a laptop with windows 10 and fast internet connection with minimum 30 Mbps.
• You should have familiarity with remote desktop applications and help desk software and excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.

Shift Timings– 8 PM TO 12 AM/ 12 AM TO 4 AM

Location– Remote

Job Type: Part-time
Part-time hours: 40 per week

Salary: From ₹1,500.00 per day

Benefits:

• Flexible schedule
• Work from home

Day range:

Shift:

Ability to commute/relocate:

• Gurugram, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• SharePoint: 2 years (Preferred)
• Microsoft Exchange: 2 years (Preferred)