Gilbarco Looking for Assistant Manager – Service Technical Support & Training at Mumbai, Maharashtra Full Time

• Conduct individual and team skills gap analyses. Work to improve “Remote Fix for Automation”, First time fix across both DU & Automation
• Develop technical training courses for all levels (beginner, intermediate and advanced. Ensure all new hires undergo basic technical training (e.g., on computer setup and security guidelines)
• Measure improvements in employees’ job performance at the end of each course
• Gather feedback from trainees and instructors and recommend suggestions to the learning process
• Responsible for planning and scheduling online and in person technical trainings and demo for tech support teams / Engineers in field.
• On Tech support he/she should be responsible for addressing Product failure analysis and creating reports for sharing with Customers in coordination with R&D and management.
• Review field support & PM practices for Automation and Dispenser and drive continuous improvement. Evaluate Predictive maintenance practices and see how they can be used to improve uptime for customers.
• Should have sound fundamentals on Automation or Dispenser & maintenance / installation / Outage execution process.
• Moderate to rich exposure to Automation or Mechanical Machines related solving skills mainly in Industrial environment. Someone with either strong background to Oil & Gas market will be preferred.
• Technical knowhow of EV product line
• Service Tool Management, Measuring Device Management, Product Software management, Programming tools, Laptop management for field services.
• Tech Savvy with more focus on Innovations.
• Flexible in providing Technical Support across multiple product line & across multiple Oil Co’s, NOC Customer
• Good Communication as well as Writing skills
• Proficiency in MS Office applications (MS word/MS excel/MS Power Point) etc.

Education & Experience:
Total Experience in years: 8 to 12 Years

Graduation/ Degree: Must

Background and Skills: The ideal candidate will have Domain (Preferred Industry) –

Oil & Gas Dispenser & Automation.

Alternate a person with Industrial Automation work experience of Field Support and Training will also be considered.

The person should have at least worked 5+ years in Field support either directly or managing.

The candidate should have been involved in Troubleshooting complex field issue and managing customer relationship.

The candidate should also have some exposure to technical training practices and advance maintenance

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com.