Givaudan Looking for Workplace Service Desk Analyst at Bengaluru, Karnataka Full Time

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Workplace Service Desk Analyst -Your future position?

In this role – As a Workplace Service Desk Analyst you will be responsible for ensuring all the local IT support at our Manufacturing site, trouble shooting and resolving day to day user queries for the smooth running of the operations. You will be based at our F&B Operations site in Bangalore, Jigani and report to the Workplace Service Desk Manager.

Sounds interesting ? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships. In this exciting role you will be responsible for:

Local IT site analyst, supporting day to days’ end user calls & queries

Involved in Incident, Problem and Service Request Management & supporting production related workshops and meeting setups

Provide workarounds and solutions based on Service Level Objectives.

In the case of recurrent issues, report/escalate to Bundle / Service Centre Manager

Propose or recommend IM&T Services modifications to the Bundle / Service Center manager to reduce user impact.

Incidents and service requests are escalated to internal support teams or external service providers via the ticket management system.

Following up with external service providers to resolve incidents & complete service requests

Proactive maintenance of outstanding calls for all queues in Service Desk.

Asset & Server management activities.

Maintain and stay current with evolving Information technology.

Contribute to resolution of problem under supervision Bundle / Service Centre manager.

Conduct root cause analysis on recurring or complex incidents.

Maintaining IT operational and physical environments in line with standards, policies and work practices.

You?

Are you someone who wants to grow and have an opportunity to work in a dynamic and stimulating environment? Who finds energy in new challenges and the opportunity to make a difference to business decisions and end solutions? Then come and join us

Your professional profile includes:
Bachelor’s degree with Diploma or Certification / Training in the assigned area and deep knowledge in customising

Relevant / Similar work experience of 3- 5 years

Language: Fluent in English and Local Language. Additional language is a plus.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.