Global IT Search Pvt Ltd Looking for Technical Support Executive at Bangalore Urban, Karnataka, India Full Time

### Job Description: Technical Support Executive (L1 & L1.5 on Cloud Management / Admin)

• Experience:** 1-2 Years of IT Service Desk experience
• Education:** B.Sc Computer Science, BCA Graduates
• Interview Location:** Bangalore (FTF)
• Joining Location:** Bangalore

Responsibilities

**Job Role Description:**

• **Initial Problem Determination:** Perform initial problem determination on incidents raised in the ticketing tool based on the defined Standard Operating Procedures (SDG) provided by the client.
• **Incident Routing:** Route incidents to the respective resolver group for the appropriate level of support.
• **Service Outage Procedure:** Initiate the service outage procedure as per the defined protocol.
• **Support Channels:** Provide support via voice and email (Mailbox support).
• **Shift Flexibility:** Willingness to work in various shifts, which may include weekends, evenings, holidays, and third shift support on a rotation basis.

Skills And Qualifications

• **Technical Expertise:** Understanding of cloud management and administration.
• **Communication Skills:** Excellent verbal and written communication skills to provide effective support.
• **Problem-Solving:** Strong analytical and problem-solving abilities.
• **Customer Service Orientation:** Ability to provide high-quality customer service.
• **Flexibility:** Adaptability to work in different shifts and handle various support requests.

Contact Information

To apply, contact Swetha at [email protected] or call 936155801.