Summary of This Role
Designs, develops, installs, configures, and maintains enterprise operating and infrastructure systems (e.g. OS upgrades and patches, database management systems, application integration & communications, storage, etc.) as well as installed third-party systems components to ensure reliability in accordance with user needs and technical specifications while meeting defined service level agreements. Recognizes and troubleshoots problems with hardware and operating systems and assigned third-party software running on an IBM Mainframe or HP NonStop system. Establishes and documents standards and procedures (including disaster recovery procedures) for management review. Communicates with and provides reporting and technical support to system users and clients.
What Part Will You Play?
Assists with research through review of assigned aspects of NonStop/Mainframe operating system (OS), firmware, and Independent Software Vendor’s (ISV) product upgrade packages under general/moderate review by higher level System Administrator. Provides findings with supporting details to Lead for review and determination. Supports roll-outs and testing of upgrades and new product installs to various environments, as directed. Develops roll-out schedules, with assistance. Serves as backup on assigned ISV products. Begins to peer review others work for validation. May lead less complex projects. Begins to develop and interpret technical specifications.
May modify existing communications rules within native or third-party applications. Understands set up of communication channels. Monitors communications paths and pulls capacity reports for higher level review and assessment.
May build and configure new, or maintain and monitor existing, databases as directed by higher level System Administrator.
Provides higher level system administrators feedback on procedures to improve clarity, readability, and accuracy. Understands and demonstrates a thorough knowledge of disaster recovery techniques.
Collects and reports data need by higher level System Administrators in capacity and resource planning and management.
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor’s Degree
Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
Typically Minimum 2 Years Relevant Exp
Experience in system administration within a highly available enterprise environment or related experience.
Preferred Qualifications
Typically Minimum 2 Years Relevant Exp
Global Payments experience is strongly preferred.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge – Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity – Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision – Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Operating Systems Knowledge (Mainframe Skills) – z/OS, TSO/ISPF, ISMF, JCL, Catalogs, Utilities
Operating Systems Knowledge (HP NonStop Skills) – CA Unicenter, Guardian OS Basics, IBM Connect-Direct (NDM), MediaCom, FUP, TACL, Pathway, SCF, EMS, Spooler, TEDIT, Expand, SQL, OVNM, OSS, SafeGuard, VTS, Prognosis
General Business Knowledge – A basic level of understanding of the payments industry and the role Global Payments performs for our clients. General knowledge of the enterprise infrastructure systems and how they work together to provide payment services.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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