GlobalXperts Technology Looking for Assistant General Manager-IT // Sr. Operations Manager-IT at Gurgaon, Haryana Full Time

Job Role : Assistant General Manager-IT // Sr. Operations Manager-IT

Location : Gurugram (Work from Office)
Shifts : 10am – 7 pm (but need to be available for 24X7 Support)
Job Description :
Responsibilities:

• Monitoring and managing desktop support, and VIP support functions to ensure optimal service.
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Manage installations, upgrades, and configurations of hardware and software
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Resolve issues escalated by technicians and engineers.
• Ensure data is handled, transferred, or processed according to legal and company guidelines
• Provide support and guidance to stakeholders.
• Control costs and budgets regarding IT systems
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Develop IT policies and practices
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Requirements:

• Proven experience as IT Operations Manager/Service delivery manager
• Experience with system installation, configuration, and analysis
• knowledge of Desktop, Servers , networks and cloud computing
• Knowledge of data protection operations and legislation (e.g. GDPR)
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude
• BSc/B-tech in Computer Science, IT, or relevant field

Job Type: Full-time

Salary: ₹1,200,000.00 – ₹1,600,000.00 per year

Schedule:

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)