GM Infotech Looking for Sr. Manager – IT (Program Management & Service Delivery) at Mumbai, Maharashtra, India Full Time

Total Work Experience: 12-15 years

Reporting To: Head IT & Digital

Immediate Joiners Preferred

Qualification: Graduate (any stream)

Job Description

Should understand Hyper V, Backup procedure, AWS infra setup

Should have strong knowledge of Office 365 (Managing and securing email, proactively inform users and mitigate risk in case of any mass level spamming or phishing)

Experience in working with and / or managing a Helpdesk

Communicate with senior leadership to provide dashboards, metrics, updates on major incidents, changes and accomplishments

Work as part of the team and as an Individual contributor to deliver on key projects

Analyze the tickets data, follow up with peers to identify the areas of improvement and automate

Responsible for coordinating projects communications, including compiling project information for reviews

Assumes full responsibility for overall success of a project through deployment

Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors

Able to guide team in case of any contingent situation arises in IT Infrastructure

Must be able to manage the Software licensing and compliance part

Daily program management throughout the program life cycle

Planning the overall program and monitoring the progress

Managing risks and issues and taking corrective measurements

Managing and utilizing resources across projects

Managing stakeholder’s communication

Good knowledge and handling of the project management methodology and techniques

Should be an issue identifier and solutions provider for the company

Skill Set

Strong leadership skills with an ability to motivate the team to achieve specific goals

Good project management and team management skills

Strong inter-personal skills, communication – written and verbal

Strong analytical skills

Good understanding of the wider objectives of the program

Ability to work positively with the wide range of individuals involved in program management

Strong leadership and management skills

Ability to effectively manage multiple, concurrent projects and meet deadlines while working both independently and in a team environment

The ability to find innovative ways to resolve problems

Working knowledge of MS Word, Excel & PowerPoint

If this job excites you kindly share me your cv on [email protected] or whtsapp me on 8097931069