GMR Group Looking for Associate Manager Passenger Experience – 9405 at Hyderabad, Telangana, India Full Time

JOB PURPOSE

Support in development and implementation of digitalization initiatives for DIAL which results in passenger experience enhancement and generation of multiple revenue streams

ORGANISATION CHART

Accountabilities Key Performance Indicators

Facilitate & Support Development of digitalization initiatives for Enhancing User Experience at DIAL

• Support in strategy design and execution of various digitalization initiatives for DIAL
• Roll out of DIAL App and other digitalization initiatives – as per agreed timelines
• Monitoring of Vendors SLAs – Ongoing

Consumer Experience Mapping

• Map Consumer Experience to the along with the travel journey of consumer and identify gaps if any and plan digital touch points to address them
• Analyze the feedback / data insights and better the consumer experience
• Conduct research to identify gaps in seamless consumer experience and identify relevant digital solutions and technologies
• Timely and quality reviews – weekly report
• Research Outcomes – one research outcome every month and feature upgrade based on such findings
• Timely update to all concerned stakeholders – Monthly

Key Accountabilities

Accountabilities Key Performance Indicators

Data Collection and Insights

• Explore new avenues and points from where pax data can be collected for DIAL
• Support development of dashboards and data monitoring framework
• Support technical evaluation Identify prospective partners/ features/ engines from which data can be sourced
• Discover new ways to monetize curated information and insights
• New data collection capabilities – Implement 2 new source/ type of data collection every month
• Analyze and present New insights- 1 new revenue enhancing insight every Quarter

Assess Strategic Technical Partners for Tie-ups for Strengthening and monetizing digitalization initiatives for DIAL

• Assess External Agencies providing some service that can help enhance the value proposition to the passengers
• Facilitate integration of partners and affiliates with DIAL eco system
• Create strategies involving partners and stakeholders to better consumer experience at airport
• 2 Partner tie-ups each Quarter
• 0.5% of revenues from digital initiatives in FY 19

Facilitate & Support Monetizing DIAL APP

• Provide support in bringing retail, dining and services partners to sign up and have m-commerce integrated
• Pitch Deck for Partners
• Revenue generation as per AOP

EXTERNAL INTERACTIONS

• Technical Partners
• Concessionaires, Stakeholders in Airport Eco System
• Consultants / Vendors
• Affiliates / Partners

INTERNAL INTERACTIONS

• Digitalization Team
• IT
• Sector SPG and Business SPG
• Corporate Relations Team
• IT Teams of Airports

FINANCIAL DIMENSIONS

Revenues from digitalisation initiatives as per AOP

Other Dimensions

Technical and Commercial partner engagement initiatives

Education Qualifications

BE / B Tech and /or MBA; IT Specialization would be preferred

Relevant Experience

2-3 years prior experience in similar domain

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence