GNOTIS Looking for OSS – Desktop Network Engineer at Chennai, Tamil Nadu Full Time

Greetings from Gnotis/EIL Global,

We are a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. Currently we are looking for engineer/vendor who can provide support for the below requirement:

Mode: Full time

Duration: Contract for long term 1Yr

5+ years of experience

Site address – Thaiyur B Village Kanchipuram District,Chengelput Taluk,Chennai

Job Description:

OSS – Essential Responsibilities and Duties:

• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Logs relevant incident/service request details per help desk procedures.
• Ensures tickets are always updated until issues are resolved.
• Communicates with client regarding incident progress.
• Knowledge on ServiceNow.
• Provides second-line investigation and diagnosis.
• Experience in Machine build and deployment.
• Troubleshooting knowledge required on operation system (Windows\MAC\IOS).
• Complies with Quality Health Safety Environment (QHSE) and IT policies.
• Liaises with clients, other IT support groups and 3rd party providers when necessary.
• Performs IMACD (Install, Move, Add, Change and Delete).
• Conducts hardware and software maintenance and support.
• Asset management.
• Troubleshoots and resolves PC incidents and/or VIP requests.
• AV support (Meeting \ Conference rooms setup and managing the same).
• Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
• Assists local Server Team when server maintenance is required.
• Local network support and/or assists centralized Network team.
• Special events coverage.
• Creates/maintains SOP documentation.
• Basic knowledge on MDM.

If Interested please share your resume or refer your friends to share the resume for further process

Job Types: Full-time, Contractual / Temporary, Freelance, Part-time

Schedule: