gNxt Systems Looking for Desktop Support Engineer at Noida, Uttar Pradesh Full Time

Job Description

• Perform regular installations and updates for IT hardware and software systems.
• Provide support for Desktop/Laptop/Tablet/Printer/Scanner/Copier/Internet/ Network/Server/ Firewall/ Wifi through remote for the smooth functioning of IT systems.
• Maintain internal infrastructure requirements including, laptop, desktop, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments
• Upgrade and maintain computer anti-virus and patches on the network to ensure data security and protection.
• Maintaining Backups
• Ensuring security and efficiency of IT infrastructure
• Install and troubleshoot for applications like G-Suite, WHM, cPanel Chrome, Internet Explorer, Win OS, Adobe and other hardware and software applications.
• Manage administration of user accounts including email, remote access, etc.
• Perform Server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Managing WHM, cPanel and G-Suite Setups
• Setting-up and upgrading computer systems for end users.
• Maintain and troubleshoot LAN/WAN connectivity issues.
• Provide end user application training as needed.
• Identify and resolve technical issues to reduce downtime.
• Provide IT support and service to end users.
• Monitoring system performance.
• Perform routine/scheduled audits of the systems, including all backups
• Ensure all IT systems are working efficiently and optimally.
• Responding in a timely manner to service issues and requests
• Setting up accounts for new users in cPanel and G-Suite
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all technical issues experienced by users.
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal stakeholders to provide superior customer service
• Provide timely resolution for High priority issues and capture customer feedback to influence process improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
• Providing technical support across the company.
• Experience is Ticketing tool ie, JIRA or Datadog, service now
• Experience in SFTP or FTP

Desired Candidate Profile

• Excellent technical skills, should be a problem solver, with Excellent Communication skills.
• Minimum 4+ years of experience in IT Support & Administration
• Should be able to draft professional emails
• Should be able to speak fluently in English
• Motivated by a desire to facilitate users and be responsible for providing technical support to end Users across the globe.
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify hardware parts and aware of hardware concepts
• Good Experience in Operating Systems Win Client/Server, Networking, Firewall, Wifi etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Ability to empathize and work with customers in real-time to resolve issues.
• Ability to work well in a fast-paced environment
• Willingness to work in shifts as needed
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge.

Job Type: Full-time

Salary: ₹97,032.00 – ₹800,000.00 per year

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 3 years (Preferred)
• total work: 3 years (Preferred)

Speak with the employer
+91 9999999999