At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is an in-office position. You’ll be expected to work full-time in our office.
What you’ll get to do…
Monitoring of user issues reported to Internal IT and addressing requests in a timely fashion
Maintaining a high level of customer satisfaction within the business
Focusing on first contact resolution to get employees back up and running quickly
Supporting colleagues in person in Gurugram and remotely supporting global employees
Maintaining a professional image to the business at all times
Escalation of issues to relevant teams where appropriate
Documentation of issues appropriate for our internal and self-service knowledgebases
Participate on IT project(s) / IT improvements
Your experience should include…
3+ Extraordinary customer focused attitude with strong communications skills (English written and verbal communication)
2+ years Support of Technical and Care employees in office and remote/WFH environments
Knowledge in the following tools: Slack, Zoom, O365, OS knowledge of MAC and Windows
Support of virtual meetings (A/V support, etc.)
Experience with Microsoft Windows desktop administration and networking
Experience with workstation and laptop hardware, Cisco VOIP software, and printers
Understanding of business grade IT Security/Anti-Virus, VPN, and on site and remote provisioning
Network patching and wireless troubleshooting
Ability to self-manage and make best support decisions for employees
Logical fault finding, with the ability to prioritize and multi-task
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Job ID R013701
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