GoDaddy Looking for Manager System Administrator – India (WeWork) at Gurgaon, Haryana Full Time

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is an in-office position. You’ll eventually be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. If your designated office has re-opened to employees, you will work from this office beginning on your first day. If your designated office is not yet re-opened, you’ll work remotely until leadership transitions the team back to in-office work. Your hiring manager will communicate whether your designated office is open to employees before your first day.

A Manager of Systems Admin at Digital Care will be focused on supervising the end-to-end integration process and activities for Live Chat SaaS Platform – LivePerson to support the continuous growth of the business. You will work in conjunction with the platform vendor, DC Engineering, Care & Services and Product Management teams as a key technical advisor and product advocate for our solutions, ensuring that Digital Care consistently delivers superior service and support to internal and external customers.

What you’ll get to do…

Design, Implement, configure, and maintain software-as-a-service (SaaS) and platform associated with the collection, retrieval, accessibility, and usage of data for company planning and operations

Perform basic or advanced configuration, setup, and updating of platform, including but not limited to table definitions and access control

Translate and match stakeholders and business requirements to platform capabilities. Sets up user accesses and trains users on the applications

Recommend and implement changes in applications development, configuration, maintenance, and system standards

Plan and execute operationally reliable implementations leveraging basic to advanced platform capabilities; able to successfully debug complex platform issues or misconfigurations in Production

Support Product Managers and partner with Tech leads to prioritize the integration activities

Lead troubleshooting system problems and updating service incidents with details

Be part of an on-call rotation and join engineering discussions when urgent scenarios arise

Develop new capabilities for level two technical support and maintaining that platform for continuous seamless operation

Stewardship of platform updates and maintenance

Ownership of safe platform turn up/down protocols during incidents

Oversee the integration progress to ensure successful rollout and smooth operations

Plan, coordinate and manage all aspects of integration activities, including coordinating with engineering, product, and vendor resources as well as Care & Services resources in accordance with project management best practices

Champion platform testing and quality tools, drives, and documents new standards, templates, and best practices within team and across teams that results in increased efficiency

Participate in design sessions, integration discussions with tech leads

Keep the stakeholders and leaderships regularly informed of the status of integration progress and production issues.

Act as the primary point of contact for GoDaddy stakeholders with respect to LivePerson platform integration projects

Help remove barriers for existing and potential partners by clearly articulating LivePerson integration technology and helping scope projects with a relentless drive for quality

Become an expert on technical integration technologies, such as API operations, JavaScript, and JSON concepts, as well as other web and database technology

Your experience should include…

10+ years of Technology experience

Champion in Operational-Excellence

Strong ownership of the platform and forward-thinking on the integration solutions

Good communication skills with the ability to build positive working relationships with cross-functional teams

Strong team player with the ability to work in a dynamic fast paced ever changing environment

Oriented to promoting process improvement

Knowledgeable about scripting languages like JavaScript

Awareness of service-oriented architecture, Enterprise Integration Patterns, SOAP web services and RESTful

Knowledgeable about AWS Cloud Computing

About us… GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Job ID R016790