At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
In Office: This is an in-office position. You’ll eventually be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. If your designated office has re-opened to employees, you will work from this office beginning on your first day. If your designated office is not yet re-opened, you’ll work remotely until leadership transitions the team back to in-office work. Your hiring manager will communicate whether your designated office is open to employees before your first day.
Do you want to have a global influence while working from India? Then this is the opportunity for you! GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build professional websites, attract customers, sell their products and services, and handle their work. Our mission is to make opportunity more inclusive for all and fuel a new generation of entrepreneurial endeavours. The Digital Care organisation deploys and configures the platform that is the backbone of all Messaging and Chat activity in GoDaddy and any of its partner brands.
The Systems Administrator maintains the GoDaddy live person platform on our website. The Administrator is responsible for making changes to the contact system at the behest of the business operation. We are key players in incident management associated with the system and work across instances of the messaging platform to play a key role in the development of the second-level technical support platform. We are also accountable for data collection from instances across the platform and for ensuring that the data is formatted and delivered to the accurate repositories for use in business decision-making.
What you’ll get to do…
Maintaining the test environment and deploying changes for testing in that environment
Execute updates and changes with oversight from the platform administrator
Tackle system problems and update service incidents with details
Participate in on-call rotations to provide 24/7 support for our systems and join engineering discussions when urgent scenarios arise
Developing new capabilities for level two technical support and maintaining that platform for continuous detailed operation
Stewardship of platform updates and maintenance
Ownership of safe platform turn-up/down protocols during incidents
Collection, formatting, and transport of platform data
Ticket/incident administration and recovery tactics
Your experience should include…
3+ years of Systems Admin experience, preferably in a contact centre setting
BS or equivalent experience in computer science, information systems, or a related subject area
Ability to develop API calls
Proficiency in JavaScript/NodeJS and PHP
Experience with incident management and emergent recovery tactics
Testing and deployment skills
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Job ID R018292
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