Gogalz Looking for Technical Support Engineer (Frontend) at Karnal, Haryana Full Time

Technical Support Engineer (Frontend)

Job Shift: Night Shifts (11:00 PM to 07:00 AM IST)

Job Location: Karnal (onsite)

Job Description:

· Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems

· Actively update, maintain and monitor all aspects of computer networks

· Install and configure computer systems and applications, CCTV Cameras, Networks

· Respond to enquiries and assist in troubleshooting and resolving challenges

· Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to troubleshooting and usage

· Act as the initial point of contact for all technical system-related concerns from clients or other employees

Requirements:

· Industry-specific certification in relevant computer, networking required

· 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services

· Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs

· Extensive experience working with different operating systems

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

· Ability to prioritize and manage several milestones and projects efficiently

· Professional written and interpersonal skills are essential when communicating with customers and clients

· Experience installing and configuring computer systems and applications for a large company

· Accept constructive criticism and customer feedback regarding their experience with software, hardware and IT services.

Job Type: Full-time, Permanent

Job Type: Full-time

Salary: ₹538,527.48 – ₹600,414.81 per year

Schedule:

Ability to commute/relocate:

• Karnal, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Preferred)
• total work: 1 year (Preferred)

Application Deadline: 05/10/2022
Expected Start Date: 05/10/2022