Google Inc Hiring For Cloud Technical Solutions Engineer, Infrastructure at Bengaluru / Bangalore ,  Full Time

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Math, or equivalent practical experience.
• Experience in reading or debugging code in Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.
• Experience in managing customer issues or needs.
• Ability to work in a shift pattern or non-standard work hours as required which may include weekend work.

Preferred qualifications:

• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, as well as local and cloud storage.
• Intermediate to advanced system/network administrator level knowledge of Linux/Unix or Windows systems.
• Understanding of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
• Familiarity with any of these cloud storage solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Familiarity with computer networking (TCP/IP, routing, load balancing, etc.).
• Outstanding troubleshooting, attention to detail, and communication skills.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
When things go wrong, the buck stops with you: even with the most well-engineered products, customers need help. Our Technical Solutions Engineers step in and own our largest and most important customer issues to solve production issues on customer’s business critical applications. You will be a part of a global team that provides 24×7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will use your first hand experience to identify the root problem and improve supportability by working with a team of Engineers and Product Managers.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business – all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers & developers see the benefits of our technology come to life.
Responsibilities

• Own the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues build tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work with multiple Product and Engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Work as part of a team of Engineers / Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.