Google Inc Hiring For Cloud Technical Solutions Engineer, Platform at Bengaluru / Bangalore ,  Full Time

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics or equivalent practical experience.
• Experience in reading or debugging code with one or more of the following: Java, C, C++, Python, Shell, Perl, or JavaScript.
• Experience advocating for customer needs.

Preferred qualifications:

• Experience with cloud based Serverless, Storage and developer tools technologies.
• Experience with Web or Mobile App Development (iOS or Android).
• Experience with one or more of these solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
• Knowledge of core data structures and concepts indexes, SSTable, transactions, MVCC and distributed consensus (Paxos), along with experience in troubleshooting DB performance issues, DB schema design and SQL query profiling.
• Basic System/Network Administrator level knowledge of Linux/Unix or Windows systems (from Kernel to Shell and beyond, file systems and client-server protocols).

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Our Technical Solutions Engineers step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24×7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible.
You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is focused on customer obsession and you will help drive the success of Google Cloud by understanding and advocating for our customers issues. In this role, you will be required to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Google Cloud Platform products.
• Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis so we can identify and resolve future challenges quickly.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the Supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support.