Google Inc Hiring For Technical Solutions Engineer, Infrastructure, Next Innings, Google Cloud at Pune Full Time

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience delivering technical support through communication channels or equivalent roles
• Experience reading or debugging code in Java, C, C++, software framework, Python, Shell, Perl, and/or JavaScript
• Experience troubleshooting and advocating for customers needs
• Currently on a break from work for 6 months or more

Preferred qualifications:

• Experience in Databases, Big Data, Information Retrieval, Data Mining, or Machine Learning and in building multi-tier high available distributed applications with modern web technologies
• Experience with Google Cloud Storage, Google Cloud Networking, Logging and Monitoring, and Security and Compliance
• Understanding of Unix/Linux and/or Windows systems, from kernel to Shell and beyond, taking in system libraries, file systems, client-server protocols, and system administration tasks
• Ability to quickly prioritize multiple tasks and excellent attention to detail in a fast-paced setting
• Demonstrated troubleshooting, follow-through, and problem solving skills, along with resourcefulness and effective communication skills

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Our Technical Solutions Engineers work to solve production issues on customer’s business critical applications. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to quickly resolve the issue with as little customer effort as possible.
You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting. You’ll use your expertise to identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers issues.
Google Cloud accelerates organizations ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future challenges quickly.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Work non-standard work hours as needed, including working weekends, holidays, and shift-based schedules.