About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.
As a Technical Solutions Specialist, you will work with Google Cloud enterprise customers and own their issues and issue resolution end to end. You will be a part of a global team that provides 24×7 support to help premium enterprise customers seamlessly make the switch to Google Cloud and retain them. When customers cannot resolve issues themselves, your job is to partner with the customers to understand their issues, identify solutions, and ensure we use the right processes to swiftly resolve the issue.
In this role, you will focus on customer needs with an emphasis on customer empathy. You will have a keen focus on driving solutions to the problems Google Cloud customers are facing. Along with the Technical Solutions Engineers, you will help drive the success of our enterprise customers and Google Cloud by understanding and advocating for their challenges and issue resolutions.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
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