Google Inc Hiring For Technical Solutions Specialist, Infrastructure, Google Cloud Platform at India ,  Full Time

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Experience with information technologies (e.g., HTTP/HTML, Operating Systems, Data Warehousing, Networking).
• Experience troubleshooting issues and advocating for customer needs.
• Experience delivering technical support through communication channels.

Preferred qualifications:

• Experience with B2B enterprise-grade support.
• Experience with Google Cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage.
• Troubleshooting experience with Google Cloud technologies (i.e., Google Cloud Platform, OpenStack, etc.).
• Knowledge of Linux/Unix or Windows systems from Kernel to Shell, file systems, and client-server protocols.
• Network administrator-level knowledge of network technologies.
• Ability to independently own tasks with minimal supervision.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.
As a Technical Solutions Specialist, you will work with Google Cloud enterprise customers and own their issues and issue resolution end to end. You will be a part of a global team that provides support to help premium enterprise customers seamlessly make the switch to Google Cloud and retain them. When customers cannot resolve issues themselves, your job is to partner with the customers to understand their issues, identify solutions, and ensure we use the right processes to swiftly resolve the issue.
In this role, you will focus on customer needs with an emphasis on customer empathy. You will have a keen focus on driving solutions to the problems Google Cloud customers are facing. Along with the Technical Solutions Engineers, you will help drive the success of our enterprise customers and Google Cloud by understanding and advocating for their challenges and issue resolutions.
Google Cloud accelerates organizations ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities

• Assist, research, resolve, and de-escalate Google Cloud Platform customer issues through effective ownership.
• Develop a broad understanding of a customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues.
• Work as part of a team of specialists and engineers that provide all around customer support.
• Work in a shift pattern or non-standard work hours as required. This may include weekend work.