Google Looking for Business System Analyst, Customer Interaction Management Solutions at Hyderabad, Telangana Full Time

Minimum qualifications:
Experience with data analysis and building a story from this data.

Experience working in an Agile product development life-cycle (launch and iterate).

Experience analyzing data and creating reports with spreadsheet software, database query (e.g. SQL), statistical and quantitative modeling, and forecasting.

Preferred qualifications:
Experience working with business partners to align on goals and building a story for quarterly business reviews.

Experience creating reports, dashboards, and other visualizations that help draw attention to insights.

Ability to partner with Engineering and Business Analyst teams to understand, design, and improve data sources powering applications.

About the job

At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.

With your technical expertise, you build business applications and influence the design of features that improve the reliability of our applications and systems. You also define the scope of technical projects and oversee execution.

In this role, you will provide vertically integrated customer support solutions to product teams and partners, who interact with external or internal customers across multiple channels at different points of the customer lifecycle. You will take an end-to-end customer-centric approach to designing the solution, taking into consideration the process, people, and more. You act as a strategic business partner by driving customer value, reducing and managing risk, and increasing efficiency across Google’s support operations.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google’s product portfolio possible. We’re proud to be our engineers’ engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

Work with cross-functional teams to understand process and system dependencies.

Collaborate with business users to translate data requirements into clearly defined technical requirements. Design and develop data and analytic solutions for business processes using Google-internal tools and technologies and third-party tools.

Participate in system implementation projects (e.g., requirements documentation, systems configuration, test documentation/execution, issue identification, and/or resolution).

Guide projects from concept (requirements, functional design) to launch (testing, sign offs) and work with cross-functional stakeholders to gather requirements, manage implementation, and drive delivery of projects.

Collect and analyze data to draw insight and identify strategic solutions. Partner with Product Management and other teams to provide data driven insights that will improve product performance.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.