Google Operations Center Looking for Tech Process Specialist – Production Specialist at Hyderabad, Telangana, India Full Time

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As a Tech Process Specialist , you will be responsible for email development, course development and taking care of the end to end production level processes that are required for testing and launching the courses and email requests.

Position Responsibilities

• Build UI for emails, newsletters and courses.
• Drive complex implementations/projects in emails using scripting languages like AMPscript, FTL.
• Troubleshoot and provide both short and long-term solutions to production bugs and help associates with Root Cause Analysis on Email Development escalations if required.
• Code and test emails, and provide proofs for stakeholder review within SLA.
• Create and manage campaigns by obtaining necessary launch approvals.
• Communicate regularly with multiple stakeholders to facilitate the production process.
• Hiring and Training for new associates in the process.
• Bug triaging and making sure BCP is maintained across shifts and regions.
• Documentation and Inventory Control POC for the Process.
• Participate in Weekly, monthly and quarterly business reviews as a stand-in for the Team lead if and when required.

Minimum Qualifications

• Intermediate coding skills on scripting languages (eg: Javascript, HTML, CSS, FTL)
• 3-5 years of experience working with CMS (content management system)
• 3-5 years of experience in debugging cross-browser/cross-platform compatibility issues
• High attention to detail to maintain design integrity throughout build process
• Very detail-oriented and sensitive to deadlines
• Excellent communication skills (written and verbal)
• Self-starter with ability to work independently and on multiple initiatives in a fast-paced, constantly changing environment

Preferred Qualifications

• Freemarker coding experience
• Familiarity of W3C standards
• Process Excellence, Efficiency and Automation.
• Stakeholder Management and Escalation Management.
• Familiarity of HTML email-rendering bugs and workarounds
• Learning Management Systems, Content Management Systems
• Evolve experience
• Experience working with email delivery systems
• Proficiency in Google Suite (Gmail, Sheets, Doc)

Benefits

• We support you with competitive wages and comprehensive health care including medical and dental coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.