Requirements
At least 5 years experience in IT support / helpdesk
Experience setting up Windows and Mac systems, installation and configuration of software, setup of enterprise policies
Experience with Google Workspace, Desktop Central or similar
Experience Fresh desk/Service Desk or similar
Possess sound knowledge of troubleshooting and problem solving skills
Attention to detail
Enthusiastic and passionate about Tech and automation.
Independent, self-motivated, flexible and positive attitude.
Loves to embark in new technologies and implement best practices.
Key Responsibilities
Be the point of contact for end user level 1 support on all IT related requests
Troubleshooting on PCs & peripherals, OS related, printer, and other PC related problems.
Provision, setup, recycle staff laptops and PCs (Windows and Mac)
Access provision for new joiners and offboarding
Administrate and be the system owner on multiple systems used by operational teams.
Coordinate with 3rd party vendors on IT matters
Takes care of asset management
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