Graiin Milling Solutions Looking for at Ghaziabad, Uttar Pradesh Full Time

IT SUPPORT Responsibilities

· Serve as the first contact with customers who need technical assistance via the phone or email

· Perform troubleshooting using different diagnostic techniques

· Troubleshoot, diagnose, and resolve technical hardware and/or software issues

· Provide quick resolution and excellent customer service

· Must have Knowledge of ERP software.

· Redirect unresolved issues to the next level of support personnel

· Provide needed information on IT products or services

· Keep record of problems and their resolution

· Follow-up with customers

· Provide feedback on processes and make recommendations on areas to improve

· Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

· Suggest improvements on procedures

IT SUPPORT requirements

· Previous working experience as an IT Help Desk Technician for (x) year(s)

· BA in IT, Computer Science or similar relevant field

· In-depth knowledge of computer systems and mobile devices

· Hands on experience with diagnosing and resolving basic technical issues

· Excellent communication and interpersonal skills

· Customer-oriented and patient

Company website – www.gmsdelhi.com

Working Hours – 10:00am to 6:30pm .

Working Days – 6 Days (Monday to Saturday)

Address: KM Trade, 2nd floor, 209A, Raddison blu Building, Kaushambi, Ghaziabad, sector 14, 201010.

Job Type: Full-time

Salary: ₹18,000.00 – ₹23,000.00 per month

Shift:

Ability to commute/relocate:

• Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)