Grasshopper Hiring For Technical Support Operations at Australia Full Time

Dear Candidate,

We find your profile suitable for Sales and Marketing Manager in Canada, Australia, Hong Kong.

Designation : Technical Support Operations Manager.
Experience: 3 to 12 years
Minimum Graduation in Relevant field,
Salary Range: INR 25 Lacs – 90 Lacs
Job Locations: Canada, Australia, Hong Kong.

Job Description :

• Direct and coordinate a team of tech support specialists/help desk technicians.
• Prioritize IT-related problems as they come in to Help Desk and escalate when necessary.
• Assign problems/tasks to tech support specialists.
• Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.
• Analyze situations and determine resources needed to solve them.
• Make decisions quickly, often with limited information.
• Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions.
• Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records.

Thanks & Regards

Contact : Ayaan Khan
Email ID : [Confidential Information]
Contact NO : +91 9871370858