Gravest Infotech Looking for Technical Support Engineer – Hyderabad / Chennai at Hyderabad, Telangana Full Time

Roles and Responsibilities

· 24×7 Level 1 Helpdesk – ISP connectivity, desktop, OS, VPN, authentication, security remote support through voice, chat.

· Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center).

· Hands on experience in incident management tools ServiceNow, GSuite, and Microsoft Office.

· International (US, EU, Australia) Inbound voice and chat experience.

· Accent trained.

Desired Candidate Profile
· Comfortable working in shifts, and US time zone.

· Graduation/BE, diploma/certification in networking/ hardware.
1.1- 2 years’ experience required

Job Type: Full-time

Salary: ₹9,722.13 – ₹33,697.28 per month

Schedule:

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)