Key Responsibilities:
Provide customer and technical support to customers through inbound phone, chat and email requests.
Independently identify, troubleshoot, document, categorise and replicate customer problems and then escalate complex problems according to defined escalation procedures
Communicate bug fixes and new product enhancements to customers
Report enhancement requests received from customer regarding hardware, application, or documentation
Ensure all the relevant dashboards are updated
Analysing call logs to spot trends and underlying issues.
Follow up and make scheduled call backs to customers where necessary.
Partner with Technical Support team members on various strategic projects when needed
Build relationships with customers as required. Develop and maintain efficient and effective operations leading to ongoing enhanced customer experiences
Evaluation of current processes, technology, and organisational skills to identify areas of improvement and opportunities for advancement.
Knowledge, Skills and Experience:
Proven experience in Customer and Technical support
Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
Excellent written and verbal communication skills and relationship building skills
A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them.
The ability to maintain calm under pressure
Efficiency and organisational skills
Ability to think strategically and to lead
Advanced troubleshooting and multi-tasking skills
Flexible to work in shifts
Department
Operations
Locations
Hyderabad
Company Name: Cdtech Innovations Pvt Ltd Our CompanyCD Tech Innovations is a registered private limited company mainly into innovations of...
Apply For This JobOverview The purpose of this role is to provide IT operational support for Content Engine – Enterprise Digital Asset Management...
Apply For This Job2+ years’ hands-on IT Support experience in a production environment. 2+ years’ experience supporting Microsoft Windows 7 or Windows 10...
Apply For This JobJob Description – 2 to 3 years’ experience with Asset Management Experience using and managing an ITAM Lifecycle Management tool...
Apply For This JobJob Requirements Technical Support Engineers (TSE) serve as frontline technical resources for Phenom customers and partners. They deliver unique value...
Apply For This JobResponsibilities & Key Deliverables Work closely with BA Head to support and implement high-quality, data-driven decisions.Use business data and statistical...
Apply For This Job