GS IT Looking for IT Engineer- AMC at Ernakulam, Kerala Full Time

GS IT is looking for a highly motivated, experienced IT Support engineer to lead our IT team.

Location : Dubai Office/Cochin office

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer about the support status and make record in ITIL tool
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Good communication and time-management skills
• Hands on Experience in desktop support
• Proven experience as a helpdesk Engineer or other customer support role
• Good work experience on Windows and MAC systems and other IT peripherals
• Ability to work under pressure and prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Critical thinker and problem-solving skills
• Degree in Information Technology, Computer Science or equivalent
• Experience is any ITIL tool is a plus

Added Advantage:

• Experience on Firewalls, IP phones and NAS & SAN
• Experience in IT security, backup scenarios and disaster recovery solutions
• Understanding Windows servers, virtualization (VMware and Hyper-V), different cloud services
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Type: Full-time

Job Type: Full-time

Salary: ₹25,000.00 – ₹50,000.00 per month

Day range:

Shift:

Ability to commute/relocate:

• Ernakulam, Ernakulam – 682039, Kerala: Reliably commute or planning to relocate before starting work (Preferred)