GSIT Insfrastructure Looking for IT Support – Remote at Kochi, Kerala Full Time

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer about the support status and make record in ITIL tool
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Good communication and time-management skills
• Hands on Experience in desktop support
• Proven experience as a helpdesk Engineer or other customer support role
• Good work experience on Windows and MAC systems and other IT peripherals
• Ability to work under pressure and prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Critical thinker and problem-solving skills
• Degree in Information Technology, Computer Science or equivalent
• Experience is any ITIL tool is a plus

Added Advantage:

• Experience on Firewalls, IP phones and NAS & SAN
• Experience in IT security, backup scenarios and disaster recovery solutions
• Understanding Windows servers, virtualization (VMware and Hyper-V), different cloud services
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Type: Full-time

Job Type: Full-time

Salary: ₹8,086.00 – ₹31,189.25 per month

Jadwal:

Speak with the employer
+91 8075306160