GSK Looking for Systems Specialist- PV Help Desk at Bengaluru, Karnataka Full Time

Site Name: Bengaluru Luxor North Tower

Posted Date: May 12 2022

Ready to help shape the future of healthcare?

At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Healthcare, strengthening our leadership, and transforming our commercial execution. Now, we’re making the most significant changes we’ve made to our business in over 20 years. We’re on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands.

With new ambition comes new purpose. For New GSK, this is to unite science, talent, and technology to get ahead of disease together – all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive.

Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster; accountable for impact – with clear ownership of goals and support to succeed; and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together.

Job Purpose and Key Responsibilities:
Triaging and routing of tickets raised worldwide to the appropriate resolving team

Resolution of tickets which requires IT skills. Typical tickets include access management, system support and data requests

Maintenance of OASIS Package Configuration Specification (PCS) spread sheets for all business configuration updates from Argus console.

Supporting the Incident and Service Request Management for PV Suite of applications e.g. OASIS (Argus, LAM and Argus J), Argus Admin Tool, PVLite, OASIS Reports (Wizards and Custom reports), CSP, PVA Database, IMMS, DST and OSM

Accountability:
Support: Respond to client or end-user requests by diagnosing and resolving problems and incidents that fall within defined guidelines and/or escalating or transferring problems and incidents to other technical support teams and/or outside vendors as appropriate to ensure ongoing business operations. Knowledge and understanding of user needs when issues are raised and provision of timely and expert resolution and advice. Work across the organization to resolve end-user requests and incidents in a timely manner.

Complexity (this is best illustrated for this role by the behaviors needed to perform effectively):

Teamwork: Works effectively with others to achieve business goals and objectives. Bridges personal, business and cultural differences to work effectively in team settings.

Business Orientation: Understanding of the operational challenges of safety stakeholders and other customers. Recognizes issues and initiatives important to the business in order to facilitate development of business benefits cases and effective prioritization in order to move the business forward.

Customer Focus: Understands their (internal and external) customer’s business. Understands customers’ needs and works with them to help solve their problems. Acts quickly to respond to customers’ needs.

Communication: Listens to others: actively attends to and conveys understanding of the comments and questions of others; listens well in a group. Speaks effectively: speaks clearly and expresses self well in groups and in one-to-one conversations. Writing skills: conveys information clearly and effectively through both formal and information documents; reviews and edits written work constructively. Delivers presentations effectively: prepares and delivers clear, smooth presentations; carries self well in front of a group. Strong influencing and negotiation skills.

Responsibilities:
Triaging and routing of tickets raised worldwide to the appropriate resolving team.

Resolution of tickets which requires IT skills. Typical tickets include access management, system support and data requests.

Typical tickets include access management, system support and data requests.

Maintenance of OASIS Package Configuration Specification (PCS) spread sheets for all business configuration updates from Argus console.

Clinical studies

Code lists

Reporting rules

Licenses

Product family and product

System and other configurations

Supporting the Incident and Service Request Management for PV Suite of applications e.g. OASIS (Argus, LAM and Argus J), Argus Admin Tool, PVLite, OASIS Reports (Wizards and Custom reports), CSP, PVA Database, IMMS, DST and OSM.

Competencies:
Good communication skills

Good computer skills including Word, Excel, PowerPoint and SharePoint

Analytical skills and logical thinking that include:
Basic knowledge of SQL and documenting requirements based on end user input

Basic knowledge of ITIL

Ability to work in shifts

Basic knowledge of medical and drug terminology

Ability to work with tight deadlines while under pressure, while maintaining a high level of accuracy, attention to detail and integrity.

Functions as a team player

Ability to work independently with only a moderate level of supervision

Customer focus

Develops self

Education-

Bachelor/Master degree (scientific or medically related field is preferred) with a minimum of 0-2 years experience in the pharmaceutical industry in clinical development, pharmacovigilance and information management or equivalent work experience.

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.

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