Internal Job Description
Role Summary:
The Network Management Centre (NMC) manages and maintains GTT’s pan-European , US and Canada network 24×7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.
Internal Departments they will interact with:
Service Desk, TSS, Incident and Problem Management
Main Responsibilities:
Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements.
Ideal Candidate Profile:
Supporting carrier level voice service such as trunking and hosted phone services
Supporting routers, switches and phone platforms
Supporting Netsapiens hosted platform, Broadsoft or similar platforms
Good Knowledge with call routing
Good Knowledge with SIP call flows and troubleshooting
Familiarity with packet capture analysis tools such Wireshark
Essential Criteria:
.
Desirable Criteria:
Location
Pune, India
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