Gubbachi Learning Community Looking for Help Desk Support – Health Intiative at Bengaluru, Karnataka Full Time

Help Desk – Health Initiative

We are Gubbachi Learning Community, a six year old NGO working towards the educational inclusion of marginalised children. We are looking for a committed Full time Help Desk for our Health initiative project.

If you have experience in computers and at least a year of experience, – join us!

Key Responsibilities:

● Answers phone calls and gathers information to determine the issue or problem.

● Obtains relevant information on caller, i. e., name, job, phone number.

● Explain to people what to expect in terms of resolution.

● Collects details concerning the nature, severity, onset and duration of the problem. Addresses

root cause of problems, and obtains consensus where possible.

● Communicates decisions to appropriate people following established departmental processes.

● Ensures that commitments made to community people are met.

● Maintains documentation on each issue, course of action and status.

● Logs all relevant details concerning each call.

● Good listening and problem-solving skills.

● Ability to work independently and stay focused and friendly under pressure.

● Excellent communication, facilitation, project management, organizational and time management skills.

● Skill and ability to handle multiple priorities and deadlines.

● Ability to work as a member of a team.

● Receive the patients and register them and send them to the clinic

● Ensure that all logistics including drinking water and seating facility for the patients in the clinic

● Maintain the database of the community who visit the clinic everyday

● Submit daily/weekly/monthly data on the visit to the clinic

● Share the data with foundation/ project coordinators and programme team regularly

● Coordinate with community health associates with respect to field visit

● Attend meetings and training

● Prepare relevant reports.

Candidate must be

● A graduate or a Diploma holder in computer.

● At Least 1 year of working knowledge of computers.

● Basic knowledge of MS office is a must.

● Must possess communicative skills in Hindi / Kannada

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Shift:

Ability to commute/relocate:

• Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• Kannada (Required)
• Hindi (Required)