Guidehouse Looking for Senior Service Desk Engineer at Thiruvananthapuram, Kerala Full Time

Overview:
Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.

Responsibilities:
3-4 years of experience as a Technical Support Engineer.

Technical Support Engineer in (Windows, Desktop/Laptop, Basic Networking and Applications)

Experience in Remote Support tool and Ticket Management tool.

Good understanding of DHCP, DNS protocols

Prior experience in working as part of a MNC with diverse and geographically dispersed team.

Excellent communication skills, with strong verbal and writing proficiencies.

A proactive customer centric approach.

Ability to exercise judgement within procedures and practices to determine appropriate action

Ability to manage and prioritize multiple work requirements to meet deadlines

Ability to work independently and in a team environment.

Good planning, commitment, and time-keeping skills

Excellent Planning, Reasoning, Analytical and problem-solving skills

Willingness to work in US time zone and rotational shifts.

Qualifications:
BS degree in Information Technology, Computer Science or equivalent.

Preferred Microsoft certified Engineer.