Guidewire Software, Inc. Looking for Junior Technical Support Engineer – Fresher at Chennai, Tamil Nadu Full Time

Guidewire is seeking a Junior Technical Support Engineer-Fresher on the First Responders team to handle operational tasks for our customers. The successful candidate will be part of the Product Development Operations (PDO) organization that delivers 24×7 service to customers who are using our software both on-premise and in the Guidewire Cloud.

Responsibilities

Perform runbook tasks at designated scheduled times for a specific Guidewire customer

Execute SQL queries and generate reports as required

Align with Guidewire’s support processes

Document activity in support cases using Guidewire’s ticketing system

Ensure availability as per the shift roster

Required skills and experience:
High School graduate

Some experience using SQL

Good communication and customer-facing skills

Read, write, and speak fluent English.

We provide 24×7 support. The shifts would be:
Weekdays and On-call support coverage on weekends about once every 6 weeks per Specialist

6 a.m. – 3 p.m. Indian Standard Time

9 a.m. – 6 p.m. Indian Standard Time

10 p.m. – 7 a.m. Indian Standard Time

Benefits

Competitive Market Salary

Bonus

FlexWork options

Group Medical Insurance

Annual Wellness Reimbursement

15 days paid annual leave (Earned leave)

26 weeks paid maternity leave

16 weeks paid paternity leave

3 paid days volunteering and many more

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.