Team Overview -The Global IT team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our stakeholders and provide them with a first-in-class experience by supporting their day-to-day needs and by implementing secure scalable solutions .We are a hyper growth startup, and we need to guide the business in both delivering on results today, while building towards the future
The Role
H1 is looking for an experienced IT Support Specialist to help us as we grow our IT organization globally.
The IT Support Specialist will be focused on supporting our suite of collaboration tools.
You’ll be responsible for the day-to-day management and improvements to the tools that our teams use to communicate and stay productive.
You should have a solid understanding of Google Workspace, OKta, Slack, and several other modern collaboration tools.
What you’ll do: Handle IT requests from internal users through slack, freshdesk, and in person Diagnose, research, and resolve technical hardware and software issues Create accounts and configure Windows / Apple laptops as part of the onboarding process Assist with administering new and existing infrastructure Document processes and procedures with the appropriate level of detail Follow up on outstanding requests and ensure timely resolution
Assists with complex technical projects; Contributes to team goals by accomplishing related duties as required
What you’ll have:
Some college or certifications preferred
3+ years of progressive IT support experience
Ability to lift 25 pounds unassisted
Working knowledge of Mac OS X and Microsoft Office
Work experience with Google Workspace, Okta, and Jumpclould is a plus
H1 OFFERS
H1 Insights is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. If you’re interested in a fast-paced and exciting work environment at a growing company, we encourage you to apply!
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