Experience Required: 12 – 15 years of experience
Job Description
Analysing existing IT services and providing improved solutions
Establishing the resources requirement for projects
Aligning the work/outcomes of the IT infra management, infosec and technical services teams in tune with organizational requirements
Responsible for maintaining and improving IT security policies, implementation and compliance
Responsible for ensuring smooth audits, certifications and re-certifications
Analysing customer issues and devising plans to mitigate them
Overseeing the acquisition of new technologies and tools
Developing and implementing policies and procedures for enhanced IT service delivery
Ensuring customer delight
Aligning with management vision and goals
Requirements and skills
Ability to contribute meaningfully in management meetings on tactical and strategic matters
Excellent people management skills
Superb customer engagement/interfacing skills
Capability to enhance IT standards, policies, processes, and systems
Superb analytical, diagnostic, and troubleshooting skills
Ability to coach/mentor talent in technical and management areas
Superb interpersonal and communication skills
Excellent time management and teamwork skills
Experience in BFSI/Banking/Fintech sector preferred
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