HackerRank is looking for new Technical Support Engineers to join our team. You will focus on providing friendly, professional customer service while problem-solving and communicating complex technical issues to technical and non-technical customer audiences via email and chat.
While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is starting or hasn’t followed a traditional path, don’t let that stop you from considering HackerRank. We always look for people who will bring something new to the table!
You will be working on:
Effectively connect with customers via email and chat to ensure customers’ effective use of HackerRank products
Assist with technical queries by recruiters, engineering hiring managers, and developers
Take ownership of customer-reported issues and see them through to resolution
Perform in-depth troubleshooting while understanding the customer’s skill level and communicating with them in the manner most appropriate
Report reproducible bugs and review our internal knowledge base to stay up to speed with our product landscape
Collaborate with teammates, including Product and Engineering teams, via Slack
Work with your manager to surface customer problems to improve process.Experience working with integrations using REST APIs
Working experience with Zendesk, JIRA, or similar ticketing systems
Attained a technical degree or experience with development or technical project work or internship experience
We are looking for:
3+ years of demonstrated experience supporting and troubleshooting mission-critical software applications. Ideally, SaaS (software as a service)
Experience supporting users on applications developed in Java, .Net, Ruby, Python, PHP, Javascript, or another, general-purpose programming language. SQL/Unix experience would be ideal
Good working knowledge of algorithms and data structures
Excellent verbal and written communication skills
Customer-focused and empathetic, diplomatically addressing customer concerns and providing feedback
An ability to prioritize a high volume workload
Experience working collaboratively with team members in different geographic locations and time zones
Benefits & Perks:
We have a full package of competitive benefits and perks which include:
One-time home office set up stipend
Monthly Remote Work Enablement Stipend
Professional Development Reimbursement
Wellbeing Benefits (Headspace, Ginger, Carrot, Cleo, etc)
Unlimited paid time off, paid leave for new parents, and flexible work hours
Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
COVID 19 insurance to employees and dependents
Employee stock options, flexible work hours, and time off
About HackerRank:
HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $58 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 15M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!
HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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