About Haivision
Haivision is a leading global provider of mission-critical, real-time video streaming and networking solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded two Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. Learn more at haivision.com.
Job Summary:
The Technical Support Engineers (TSE) advises on the reported product issues or desired functionality, providing solutions to customers. Experienced TSEs with expertise in video ecosystems will also be responsible for systems analysis, health checks, optimization and general video workflow consulting involving hardware and/or software. The TSE will also collaborate with other , Customer Success Managers, Sales Engineering, and Product Management, to advocate for Haivision’s customer’s workflows and ecosystems.
Only candidates with a solid working knowledge of Linux and experience with LAN/WAN video distribution technologies, IP video systems expertise, internet infrastructure, network expertise, and troubleshooting will be considered. This position may require participation in rotational, on-call or after-hours shifts (compensated).
Responsibilities
Skills and Qualifications
Job Type: Full-time
Schedule:
Experience:
Work Location: Remote
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