Haleon Looking for Principal Manager- IT Service Management at Bengaluru, Karnataka Full Time

Job Description

Site Name: Bengaluru Luxor North Tower

Posted Date: Dec 6 2022

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

As an IT Service Delivery Manager, you will be responsible for providing leadership and technical guidance over the support of the platform, infrastructure, and solution products across multiple domains/ solution areas, contributing to the future success of the business through innovations in technology.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following.

Key Responsibilities:
Management of End-to-End service solutions and service levels.

Responsibility for managing offshore global teams.

Responsibility of managing GSK staff across a globally diverse environment.

Maintain design authority (in association with architects) for all new and existing applications in the domain.

Provides leadership, technical direction and GSK expertise to project and support teams composed of GSK FTEs, outsourced resources from strategic partners and software vendors.

Ensure services are maintained and focused on customer value and compliance to relevant policies and procedures.

Maintains deep understanding of key technologies and their strategic directions to enable effective impact assessments of any proposed strategic changes or design choices.

Drive consistent approach to defining and embedding coding standards and drives continuous improvement through vendor partnerships.

Proactively supports Service Director to develop and deliver continuous improvement of application/infrastructure portfolio to enhance user productivity, increase system reliability and reduce the total cost of ownership

We are looking for professionals with these skills to achieve our goals. If you have them, we would like to speak to you.

Bachelor’s Degree or equivalent

Proven experience delivering services

Demonstrated experience managing technical plans and strategic infrastructure supporting business wide performance solutions.

Preferred Qualifications

Post Graduate degree

Experience with agile development methods

Experience with data integration mechanisms

Experience with architectural design tools

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.