HARRISS CONSULTANCY AND ENTERPRISE SOLUTIONS Looking for Operations Management Associate – IT at Chennai, Tamil Nadu Full Time

Position Description

Roles and responsibilities Handle customer tickets and Incidents (Trouble shoot, Resolve, Escalate) towards GD suite of applications. Monitor production jobs and take actions as needed for resolving/escalating them as needed. Monitor the alerts that are coming from monitoring tools and take actions. Ensure that Always ON monitoring is in place to address any application issues. Have a close watch on GD BMC queue and ensure TRT is adhered. Work as a team and exhibit collaboration mind set. Create / update Knowledge article for various events / incidents with clear analysis step and resolution. Willing to work in shifts (Mon – Fri 6:00 AM IST to 10:00 PM IST – it is a two shift pattern) and (Sat – Sun 6:00 AM IST to 5:59 AM IST , will be working in any one of the three shifts based on round robin)

Skills Required

Qualifications required Technical knowledge basics of SQL queries and basic Unix commands Good understanding in ITIL process Basic knowledge on monitoring tools like Dynatrace / Splunk Aware of BMC ticketing tool along with Incident management process and request fulfillment process. Good communication skills.

Experience Required

Minimum of 2 to 3 years of experience is preferred

Education Required: Any Degree

Work Type: Remote / Hybrid Work (Chennai Location)

Notice Period: Immediate / 15 Days / 1 Month only ( Buy out option is available by the Employer /Client)

EMPLOYER: FASTTEK GLOBAL US SOFTWARE COMPANY

CLIENT: FORD CHENNAI

Job Type: Full-time

Salary: ₹800,000.00 – ₹1,100,000.00 per year

Schedule:

Supplemental pay types:

Education:

Experience:

• BMC ticketing /Incident / request fulfillment process: 2 years (Required)
• hands on: 3 years (Required)
• basics of SQL queries and basic Unix commands: 2 years (Required)
• ITIL process Basic knowledge: 2 years (Required)
• Dynatrace / Splunk: 2 years (Required)

Speak with the employer
+91 8825602863